What is the return policy?
You may request an exchange or return within 3 days of receiving your order, provided the item is unused and in its original condition.
The replacement item will be shipped—or the payment refunded—once the returned product reaches our warehouse and passes inspection.
How do I return or exchange a product?
You may request an exchange or return within 3 days of receiving your order, provided the item is unused and in its original condition.
The replacement item will be shipped—or the payment refunded—once the returned product reaches our warehouse and passes inspection.
I received a damaged or different product, what's the next step?
We apologize for the inconvenience. Please contact us immediately via WhatsApp or email with clear photos of the product, and we will fix or replace it as soon as possible.
When will I receive my order?
We will work hard to ship your order as quickly as possible. After your order ships, you will receive an email with more information. Delivery times vary depending on your location.
How long does it take to deliver orders within Saudi Arabia?
Shipping takes one day within Riyadh, and five days anywhere in the Kingdom of Saudi Arabia.
How much does shipping cost?
Shipping costs are calculated based on your location and the type of products in your order. You'll always know the shipping cost before you purchase.
Can I modify or cancel my order after it has been confirmed?
We currently do not allow modifications or cancellations after confirmation, but if you contact us quickly via WhatsApp or email, we will try to assist you before shipping if possible.
How do I change my information such as address or mobile number?
You can edit your information directly from your account on the website, or contact us via WhatsApp/email if you would like to request assistance from us.
How do I track my order status?
Track your order status on the “My Orders” page, and you will receive a text message or email with the tracking number upon shipment.
How do I choose the right size?
A size guide is available under each product, and you can compare the measurements with a similar item you own to determine the perfect size.
What are the available payment methods?
1. Cash on delivery
2. Online payment with credit cards, Mada, Tamara.
Are there any customs fees or additional charges?
There are no additional fees; shipping within Saudi Arabia is free and prices include tax (VAT).
Orders outside Saudi Arabia may incur customs fees for the customer.
How do I share my opinion or file a complaint?
We'd love to hear from you! Send us your inquiry or comment via WhatsApp or email, and we'll respond within 24 business hours.
Do you keep my data private?
Sure! We use secure encryption to protect your data, and payment details are not accessed outside the official responsible authorities.
How do I keep up with the latest offers and products?
Subscribe to the newsletter and follow Ashaa’s social media accounts to stay up to date.
Are any purchases considered final sales?
We do not accept returns on some products. They will be carefully marked before purchase.
Where are your products manufactured?
Our products are manufactured locally and globally. We carefully select our manufacturing partners to ensure the quality and affordability of our products.